Payment Information  and Shipping Info


EFT (Electronic Funds Transfer). Banking details will be provided after order is received. Only when we’ve received the funds will an order be cleared. You’ll be notified through your e-mail account of the status of your order. 



  1.  We use a reliable courier.

  2. It is a door to door service so we need the street address where you are during the day.

  3. Packages weighing less than 2kg volumetric or scale weight can be sent overnight.

  4. Courier costs and delivery time may change according to your choice of products ordered, regional or outlying and remote areas. 

  5. Orders placed Thursday to Sunday will be shipped on Monday.

  6. Once payment shows in our account we book the courier.

  7. We will send you the waybill number which you can track online.

  8. NOTE: All stock is couriered at your own risk. We properly pack and label all packages to insure safe arrival but once it has left our premises, we cannot take responsibility for the package.

  9. No tarantulas will be shipped to the Western Cape, for all other exotics the responsibility to ensure all legal requirements are met, will be yours.


  1. Orders can be collected in New Germany, Pinetown. Full address supplied on receipt of payment.

  2. Notification e-mail will be sent when your order is ready for collection.

  3. Collections from Monday to Friday evenings between 17h00 and 18h30, and Saturdays between 10h00 and 15h00.

  4. Please phone beforehand.


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