We founded Mystical Creatures with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look.
TERMS and CONDITIONS of USE
By using Mystical Creatures, you, the user, acknowledge the following legal notices and agree to the terms and conditions set forth herein.
You are permitted to copy and/or print portions of this website for the purpose of using this site as a shopping resource. Any other use of the materials on this website, including reproduction for purposes other than noted above, modification, transmission, or distribution, without the expressed written consent of Mystical Creatures is strictly prohibited.
Trademarks, product names, and company names or logos presented or cited herein are the property of their respective owners and are published with their permission.
Mystical Creatures makes no claim or representation, and accepts no responsibility regarding the quality, nature, or reliability of the sites accessible by links or hyperlinks from this website, or sites linking to this website. You, the user, hereby irrevocably waive any claim against Mystical Creatures, with respect to such websites. Any content expressed or made available on or to Mystical Creatures by third parties are those of the respective third party and are not those of Mystical Creatures, or its licensors, or any of their officers, directors, employees, or agents.
This website and the materials contained herein are provided on an "as is" basis. Mystical Creatures makes no representations or warranties, either expressed or implied, of any kind with respect to this website or its contents. Mystical Creatures disclaims all warranties, expressed or implied, including but not limited to, merchantability and fitness for a particular purpose. Mystical Creatures will not be liable for any damages of any kind arising from the use of this site or products available therefrom, including but not limited to direct, indirect, incidental, punitive, and consequential damages. This site was created by and is controlled and maintained by Mystical Creatures in the Province of KZN, South Africa. As such, the laws of the South Africa will govern these disclaimers, terms and conditions, and all transactions arising from the use of this website, without giving effect to any principles of conflicts of laws. We reserve the right to modify our site and these disclaimers, terms and conditions at any time and without notice.
This website shall not be considered an advertisement or solicitation to sell products outside of South Africa
REFUND and EXCHANGE POLICIES
LIVESTOCK Reptiles and Arachnids
We pride ourselves in ensuring that our animals that we sell are all top quality animals that have been captive bred, raised and cared for correctly in the best possible way. This ensures that our customers always know that when buying from us that they are getting well cared for animals.
All pictures on the site are a direct reflection of how the animals that you are buying will look, the animal in the picture will not be the exact animal we send you but it will be almost identical.
We take great care in the packaging our animals to ensure they arrive alive and well, however once they are collected by the courier we cannot take responsibility for the package. If this is a concern to you, you are welcome to pick up in store.
PURCHASER RESPONSIBILITY AGREEMENT
Before a purchase is made, it is the buyers responsibility to check with their local authorities whether it is legal or a permit is required to keep the animal they intend to purchase, in their province. Mystical Creatures will not be held responsible for any legal action taken against any of their customers for keeping exotic pets illegally or without permits in their province.
GLASS AND OTHER BREAKABLE ITEMS: Terrariums etc.
We take great care in the packaging breakable items , once they are collected by the courier we cannot take responsibility for the package. If this is a concern to you, you are welcome to pick up in store or arrange your own courier.
PRIVACY & SECURITY COMMITMENT
At our site, we don't collect personally identifiable data ("Personal Information") from individuals unless they provide it to us voluntarily and knowingly. This means we don't require you to register or provide information to us in order to view our site. Should you provide any personal information to us for any reason (to purchase a product for instance), your privacy is completely guaranteed. Your name, address, and other personal contact information, and financial information, is never shared, sold, lent, or rented to other parties without your permission, except as necessary to ship your order to you (your address and phone number will be provided to the shipping company).
We do not sell, transfer, or disclose the personally identifiable information we gather at our website to third parties without your prior consent. There may be times when we share aggregate information about our visitors with advertisers, business partners, sponsors, and other third parties in an effort to customize or enhance the content and advertising of our site for our users. We may also aggregate data from web log files (such as your web browser, operating system, pages visited, etc.) to understand how users navigate the site and what features are most popular.
When you view our web site, we may store some information on your computer. This information will be in the form of a "Cookie" and will help us in many ways. For example, cookies allow us to tailor the site to better match your interests and preferences and track your shopping cart as you shop through our store. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.
Secure order processing is of paramount importance to us. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information.
This website may contain links or hyperlinks to other websites. We assume no responsibility for the privacy or security practices or the content of such sites.